Integration challenges in the telecom branche
Reference case in the telecom sector

We use the name telecom as a collective name for both data and telecommunication. It literally means “communicating remotely”. The first form of telecom (communication) was sending a telegram. Then soon followed radio, television, telephone and now also the internet.

The cable has since been replaced by masts, functionalities of the various hardware have been combined and communication within organizations has become more and more integrated.

More and more companies are already working in the cloud, a logical next step is cloud telephony. Cloud telephony, also known as Voice over IP, is fast and reliable. The big advantage is that you are no longer dependent on a fixed workplace. You can also call a fixed number, because you can automatically forward all calls to your mobile phone or take your device home. So you only have to give 1 number to your customers to be available everywhere. You can also easily set rules for call waiting, call forwarding or days off.

With cloud telephony you can also make all kinds of useful links. For example, by integrating with your CRM system, you suddenly have all your customer data in your telephone exchange and vice versa. This means that when you receive an incoming call, you immediately get a picture of what you already know about your customer. This way you can speak to your customer in a personalized way and he does not have to tell his story again for every employee.

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Reference cases in this branche:

Commonly used systems in this industry:



The migration of existing systems and the integration with other systems within the application landscape drove Janshen Hahnraths’ need for an Enterprise Service Bus (ESB).

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